Optimise the way you work

Discover Myriad – the one source of knowledge that helps release the potential of your business

Optimise your customer service

Keep everyone in the picture
about what’s going on

Optimise your marketing

Use the right data to target the
right people at the right time

Optimise your sales

Use customer knowledge to
offer cross-sell and upsell

Optimise your profits

Help everyone do more
in less time

About us

For more than 30 years, we’ve been developing and designing innovative software solutions for the publishing and events industries. That doesn’t just mean we do our very best to keep on refining and improving our products. It also means we’re dedicated to supporting users with the highest level of service. Right from the advice we give clients at the start.

Products

Our Myriad software solution releases the full potential of your business. It brings together all the information in your organisation. So it’s more efficient, achieves higher levels of performance and gets a better bottom line.

Support

Have peace of mind with our software support. We’ll keep you up to date with any legislation changes, security improvements, plus enhancements in routines, modules or performance.

Services

We’re not just experts in what makes Myriad tick. We’re in the best place to help you with data, third party interactions and industry specifications and practices.

Myriad

How Myriad can benefit your company

Myriad is remarkably flexible. It’s also designed to expand as a business grows. That means it can help every part of the publishing and events community get the very best out of their businesses. Here are just a few ways in which it can help transform your workflow.

You serve customers more efficiently

Keep the whole team in the picture about customer interactions. The result – better service and happier people.

Your marketing’s smarter and more cost-effective

Give your marketing department access to the data that matters so they can target the right customers and prospects.

Your sales figures improve

Now you know more about your customers, it’s easier for you to uplift or cross-sell.

Your revenue and profits increase

Give people the power to increase productivity and cut sales cycles. Plus, monitor and optimise business workflows.

Every client’s different

You deserve the very best from your Myriad project. We recognise that. And we also recognise that no two clients are the same. That’s why, from the moment you get in touch with us, we work with you to make sure you have exactly the modules you want, configured to suit your company.

And, because we put our clients at the centre of our business, you’ll shape Myriad’s future path as much as our development team does. So, look at us as a lifetime strategic partner, not just another supplier.

Myriad modules

Select the icon to find out more.

CRM

CRM

Advertising

Advertising

Books

Books

Circulations

Circulations

Events

Events

Subscriptions

Subscriptions

Distribution

Distribution

Dashboards

Dashboards

Data Mining

Data Mining

Sales Ledger

Sales Ledger

Sales Pipeline

Sales Pipeline

Web Integration

Web Integration

If you’re interested in finding out more about how Myriad can optimise the way you work, please contact us.

Ongoing peace of mind

With our comprehensive software support contract, you never have to worry about falling behind. It keeps your software up-to-date and also covers all of our application enhancements.

You’ll benefit from new features and new integrations as soon as they’re available. You’ll be on-board with the latest security protocols, any required legislative changes and industry requirements. And of course, you can rely on our releases to improve performance and fix any bugs.

You can also use our online ticketing system to record, track progress and update your issues or new requirements as they arise. And if you’re concerned about GDPR and PCI DSS, relax. Our guidance is there to help you stay compliant.

You’re never alone

We work in partnership with our clients from day one. It’s the most effective way to steer the project to eventual success. It also provides a solid platform for any future projects.

Training, data transfers and bespoke programming are standard services, but we don’t stop there. We can work with you on third party software integrations and liaise with external suppliers. We also offer consultancy and project management. You can be fully confident that your project will be within scope, in time and in budget.

Integration

Myriad includes many existing third party interfaces. But if you’d rather carry on with your existing approach for solutions such as accounting software, payment gateways or other external business processes, no problem. Our skilled development team can work with you and your suppliers to make sure that happens.

You’ll also find that our built-in spreadsheet and word-processing functions open up office tools to all your users – and they’ll help you cut costs.

Payments

However your customers like to pay – prepayments, payment after billing or through a payment plan – Myriad can cope. It already works with several popular payment gateways. You can add others when you need to.

Credit Cards

  • Verifone ICP text
  • ICP BTI
  • PAYware Ocius
  • Sage Pay

Direct Debits

  • Bottomline Technologies A1 BACS
  • Centrefile (NatWest Bank)
  • HSBC (via Bottomline Technologies)
  • Barclays Direct IP
  • IDirectDebit
  • DFC
  • RSM 2000
  • GoCardless

Addressing & Email

The success of your sales campaigns and customer communications depends on having accurate data. Then using it well to power your marketing requirements. Myriad is built to help you achieve both.

Addressing

  • AFD Postcode
  • Capscan (Matchcode – Ireland and/or UK data)
  • Loqate (formerly Postcode Anywhere)
  • QAS Systems Ltd (Pro – Ireland and/or UK data)

Email Marketing

  • Adestra
  • Communicator Corp
  • dotdigital
  • MS Outlook 2013/2016
  • SMTP

Access & Entitlement

You need to let your customers sign-up, pay and renew orders online. But it’s just as important to retain control over who can access what content on your websites.

A&E integrations

  • Atypon
  • Exact Editions
  • HighWire
  • Kreatio
  • Pugpig
  • Bespoke SOAP calls for your website(s)

Myriad User Group

The Myriad User Group is an independent collective of bureaux and publishers, all of whom use Myriad. It meets regularly to exchange the information and ideas that can help Myriad users optimise the return on their investment.

As part of the group, you can have your say, hear what other clients have done, and listen to external industry speakers on a wide range of relevant topics.

We work closely with the group so that feedback can directly influence what we’re doing with product innovation and development. Workshops attended by interested clients, for example, help design and test new development before they’re rolled out to all users.

Meet the team

We’ve been developing and designing innovative software solutions for the publishing and events industries for many years. Having a long-serving management and development team makes sure our design road-map is stable and consistent.

Graham Elliott

Graham Elliott

Managing Director

A founder member of the company in 1982, Graham started as a junior developer working his way through all aspects of the business. In February 1992 he played a major role in the management buyout. He particularly enjoys working with clients in discussing, designing and implementing development projects.

Jon Szwer

Jon Szwer

Sales Director

Jon has a long association with software for the publishing industry, moving into Sales as Myriad took off as a leading solution in this field. He has been at Gordon & Gotch since its formation and enjoys working with its many clients.

Pete Howe

Pete Howe

Senior Developer

Pete has been working in the IT industry since 1998. He joined Gordon & Gotch in 2005 to cover support before moving into development. His areas of focus include dashboards and web integrations.

Andy Smith

Andy Smith

Senior Developer

Andy has worked at Gordon & Gotch since 1996. He’s a passionate developer, who always has the end user in mind. In his spare time, he enjoys music, birdwatching, computers and watching rugby.

Andrew Howe

Andrew Howe

Software support

Andrew, who joined the company in 2012, covers support of Myriad. He is also involved in updating clients’ sites with new releases or bespoke development.

Our clients

We’re delighted to be providing Myriad-based solutions to some of the major names in the publishing and events industries.

Bone & Joint Publishing
esco
Warners
FMC
Hemming Group
Intermedia
Legalease
MAG
Mash Media
Newhall
Riviera
Warners
Select
Warners
Newhall
Warners

Contact details

Gordon & Gotch Publishing Ltd
Old Kiln Yard
Shute End
Wokingham
Berkshire
RG40 1BJ

We’re through the archway.

+44 (0)118 989 2003